SOWELA Technical Community College

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Enrollment Support Specialist


We are searching for an experienced Enrollment Support Specialist at our Oakdale Campus.


Primary Duties and Responsibilities: 


Position Summary:

The Enrollment Support Specialist is a member of the Enrollment Management & Student Affairs team providing front line customer service at the Oakdale instructional site.  This is a temporary position covering the time period of February 24-April 10, 2020.
Essential Job Duties and Responsibilities:
§  Responds to emails received and screens calls and voicemails on the main Oakdale phone line. Escalates/routes messages to appropriate person when needed.
Provide information to students in a professional and respectful manner regarding the admissions and financial aid application process.
Promptly, accurately and professionally respond to student inquiries and questions.
§  Performs a wide variety of administrative/clerical and technical support for the Oakdale site to comply with college policies, deadlines and procedures related to student enrollment & retention. Maintain knowledge of the general College policies and procedures.
§  Maintains strict confidentiality of all student information based on FERPA regulations.
§  Performs other related duties as required and assigned by supervisor.

Required Qualifications:


Essential Qualifications, Education and Work Experience:

§  Associate degree preferred with at least two years’ experience working in an administrative support role for a fast paced professional office environment – preferably within a college setting. A combination of training and experience can substitute for the associate’s degree preference.
Essential Knowledge, Skills, Abilities and Competencies:

§  Excellent interpersonal skills and ability to communicate effectively with a diverse population required.
§  Strong organizational skills, working knowledge of Microsoft Office, attention to detail, ability to multi-task, and customer service skills a must.
Essential Physical Requirements and Work Environment:

In order to comply with the requirements of the Americans with Disabilities Act, all employees are asked to read and acknowledge the information below:
§  Use a computer for composing, storing, and retrieving information.
§  Communicate clearly and concisely, both verbally and in writing.
§  Perform basic mathematical computations needed to complete assignments.
§  Read and interpret computer printouts and numerical data which may be in very small print.
§  Plan, organize, and prioritize job duties in order to meet deadlines.
§  Reach, stoop, kneel, and crouch as required for filing and storage of office supplies and other work-related equipment.
§  Lift and move items weighing up to 20 pounds.
§  Work a regular Monday through Friday schedule of eight hours per day and occasional weekends and overtime as may be required.

Reasonable accommodations may be requested and made to enable individuals with disabilities to perform the essential job duties.

Employment Type: Temporary

Contract Length: Semester


Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.



The FLSA poster can be found at

The EEO poster can be found at